F.A.Q
Account
Do I need to create an account before placing an order?
No. You can check out as a guest. Creating an account is optional and allows you to easily view order history and track purchases.
Ordering & Payment
Can I change or cancel my order after placing it?
If your order has not yet entered processing, we may be able to assist with changes or cancellation within a short time frame. Please contact us as soon as possible with your order details.
Can I modify size, color, or shipping address?
Changes may be possible before the order is prepared for shipment. Once processing begins, updates may no longer be guaranteed.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment options available at checkout depending on your region.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. We do not store full card information on our website.
Why might my refund amount differ from the original price?
If a discount or promotion was applied at checkout, refunds are based on the actual amount paid.
Product & Size
How do I choose the right size?
Please refer to the Size Guide provided on our website. Jewelry sizing may vary depending on design and personal wearing preference.
What does “Free Size” mean?
“Free Size” generally refers to adjustable or flexible-fit jewelry designed to fit a range of measurements. Please check product details for specific guidance.
Shipping & Delivery
Where do you ship?
We currently ship to the United States.
How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery typically takes 6–12 business days depending on carrier operations and destination.
How can I track my order?
Once your order has shipped, tracking details will be sent by email. Tracking updates may take 24–48 hours to appear.
Do you ship to PO boxes?
In some cases, PO Box delivery may be available depending on carrier limitations.
Returns & Exchanges
What is your return policy?
We accept eligible returns within 30 days of delivery. Items should be unused and in their original condition whenever possible. Please contact us before sending any return so we can provide instructions.
In some cases, return shipping costs may be the responsibility of the customer unless the item is incorrect or damaged.
Customer Support
If you have any questions about orders, shipping, returns, or products, you can contact our support team:
- Email: service@tenymoy.com
- Phone: +1 213-294-6563
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We aim to respond within 1–2 business days during working hours.