Refund Policy

At tenymoy.com, we aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your order, we are here to help with eligible returns, exchanges, or refunds as described below.

Return Eligibility

We accept return requests within 30 days of delivery. To be eligible for a return, items should meet the following conditions:

  • Items must be unused, unworn, and in original condition
  • Original packaging should be included when possible
  • Proof of purchase or order confirmation may be required

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect, including:

  • Final sale or clearance items
  • Items showing signs of wear or use
  • Products returned without prior contact with customer support

How to Request a Return

Before sending any item back, please contact our support team to request return instructions.

Email: service@tenymoy.com

Please include your order number and a brief explanation of your request to help us process it efficiently.

Refund Process

Once your return is received and inspected, approved refunds are typically processed within 7 business days to the original payment method.

Processing time may vary depending on your bank or payment provider.

Exchanges

If you would like a different size or replacement item, exchanges may be available depending on stock availability. Please contact us before returning the original item.

Order Cancellation

Orders may be canceled within 24 hours of purchase if they have not yet entered processing or shipment preparation.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos when possible.

We will review the case and offer an appropriate solution, which may include a replacement, exchange, refund, or store credit depending on the situation.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is incorrect or defective.

We recommend using a trackable shipping method to ensure safe return delivery.

Business Information

Business Address:
2831 St Rose Parkway, Suite 200
Henderson, NV 89052
United States

Customer Support

  • Email: service@tenymoy.com
  • Phone: +1 213-294-6563
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)

If you have any questions about your order or return process, our support team will be happy to assist you.