Shipping Policy
At tenymoy.com, we aim to provide a reliable and transparent shipping experience for all jewelry orders. Below you will find detailed information about how we process and deliver your order.
Shipping Area
We currently ship within the United States.
Order Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays). During high order volume periods, processing may take slightly longer.
Delivery Time
Once your order has been shipped, estimated delivery time is generally 6–12 business days, depending on the destination and carrier operations.
Delivery time may vary due to factors such as weather conditions, carrier delays, holidays, or peak shopping periods.
Shipping Costs
- Free standard shipping on orders over $30 USD
- $8.00 USD standard shipping fee for orders under $30 USD
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking information to become active.
Delivery Issues
If a package cannot be delivered due to an incorrect or incomplete address, it may be returned to us by the carrier. In such cases, we will assist in reshipment when possible, and additional shipping fees may apply.
Once an order is marked as delivered by the carrier, it is considered successfully completed. If you experience any delivery issues, please contact us so we can assist you.
Business Information
Business Address:
2831 St Rose Parkway, Suite 200
Henderson, NV 89052
United States
Customer Support
- Email: service@tenymoy.com
- Phone: +1 213-294-6563
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We aim to respond to all inquiries within 1–2 business days during working hours.