Shipping policy

At tenymoy.com, we aim to provide a reliable and transparent shipping experience for all jewelry orders. Below you will find detailed information about how we process and deliver your order.

Shipping Area

We currently ship within the United States.

Order Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). During high order volume periods, processing may take slightly longer.

Delivery Time

Standard Shipping: Estimated delivery time is generally 6–12 business days after your order has been shipped.

Express Shipping: Estimated delivery time is generally 3–5 business days after your order has been shipped.

Delivery time may vary due to factors such as weather conditions, carrier delays, holidays, or peak shopping periods.

Shipping Costs

  • Free standard shipping on orders over $70 USD
  • $8.00 USD standard shipping fee for orders under $70 USD
  • Express shipping costs $15.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking information to become active.

Track your order

Shipping Origin

Orders are fulfilled and shipped from our designated fulfillment location in the United States.

Delivery Issues

If a package cannot be delivered due to an incorrect or incomplete address, it may be returned to us by the carrier. In such cases, we will assist in reshipment when possible, and additional shipping fees may apply.

Once an order is marked as delivered by the carrier, it is considered successfully completed. If you experience any delivery issues, please contact us so we can assist you.

Customer Support